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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎05-27-2013
My Device: Bold 9780
My Carrier: Telus

E-mail account change

I have to change my e-mail password (according to an e-mail received from Blackberry) however when I click on setup e-mails....nothing comes up and when I try to exit my screen freezes and I have to pull out the battery to reboot.  Why doesn't the e-mails accounts come up so that I can change the password?  I can't get my e-mails anymore until this is fixed?



Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: E-mail account change

Contact your wireless service provider and make sure that your BB data plan is still provisioned properly.

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