12-10-2012 07:01 PM
I am recieving e-mails intpo one of my acounts and they are not showing up. The email box icon has the asterix but there are no new e-mails and I cannot delete old e-mails. This happened right after someone in my group BBM deleted a list. I have tried to remove the battery and restart the phone with no success
12-10-2012 07:21 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.