11-26-2010 01:03 PM
How do I get rid of an email message icon that shows on my 9700? I do not have any unopened email messages but my phone shows that I have one out there. Can someone guide me through fixing this?
11-26-2010 01:24 PM
You probably have a "saved message."
Open your message list. Hit the menu key (left of trackpad) and select "view saved messages." Look in there for an unread message. If there is nothing in there, then do the same thing and select "view folder" and search through the folders until you find the unread message.
11-26-2010 08:26 PM
11-27-2010 03:36 AM
Have you checked all message folders ? You have folders for SMS / MMS and then Email, on my BB I have the "Message" folder hidden. That is where I usually find my unread messages.
11-27-2010 04:50 PM
Do you have a Gmail account on there?
If so, could be a message in another folder through a rule you have set up to deliver new messages to specific folders on your Gmail account.
If so, go into the icon for your Gmail account, press the BB button, select "Filter", then select "All Mail". That will show all emails in all folders.
If that's not the case, and I have had it happen before, the notification icon should go away after you receive another email.