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New Contributor
Posts: 5
Registered: ‎12-10-2008
My Device: Not Specified

E-mail on 8830 not working

As of Friday 2/13/09, I am unable to receive e-mail or send e-mail. Actually it lets me send but it never gets to the person I send it to.

 

When I contacted Verizon, I was told that there was a issue report in for Blackberry about e-mail and it would be back up soon.

 

Not the case.

 

Can anyone help?

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: E-mail on 8830 not working

Resend BIS Service Books are mentioned below -

 

1.      Go to Email Settings icon on your device

2.      Login using the user name and password (if already set by you)

3.      Under Settings click on Service Books

4.  Click on Send Service Books

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 5
Registered: ‎12-10-2008
My Device: Not Specified

Re: E-mail on 8830 not working

OK, I did that. So what should happen next?

 

Thanks for your help.

Highlighted
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: E-mail on 8830 not working

This will solve the issue if there is any with the device connectivity. But if the problem is with your carrier of Global RIM maintenance then you'll have to wait till its over.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 5
Registered: ‎12-10-2008
My Device: Not Specified

Re: E-mail on 8830 not working

Thanks for your help. I'm waiting to see if I get an e-mail on my blackberry.

 

Have a good night.

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: E-mail on 8830 not working

You're welcome.

 

If the issue resolves then close the tread by accepting the solution.

 

good night to you too!

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: E-mail on 8830 not working

cmcgraw, has this issue been resolved yet?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Contributor
Posts: 5
Registered: ‎12-10-2008
My Device: Not Specified

Re: E-mail on 8830 not working

Unfortunately, no! I have no idea what to do next.
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: E-mail on 8830 not working


cmcgraw wrote:
Unfortunately, no! I have no idea what to do next.

Try it all again.

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot

if still nothing...
3. resend your service books from your carrier BIS site.
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F

 

Finally, if nothing else, call your carrier and have the BIS account deleted and re-provisioned to your device.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code