01-25-2014 04:02 AM
i can't add any email account other than Enterprise email.my software ver is 22.214.171.1243 Bundle 2534
i want to add my gmail but i can't . please someone help me!!!!!
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01-25-2014 04:11 AM
Welcome to BlackBerry Support Forums
To add or setup our personal email account on legacy BlackBerry we need specific BlackBerry data plan or BIS from our own carrier . So can you confirm that you have it in your SIM account from your carrier or mobile network provider ?
01-25-2014 05:22 AM
Thanks for your reply,
you mean if i want to add my google account i should have BB data plane on my mobile network provider?? I have data plan but it's not for BB. so what should i do now?
01-25-2014 12:01 PM
Yes , If you want to add or integrate your personal email account then you need a specific BlackBerry data plan also known as BIS from your Carrier or mobile provider .
Once you activate such plan , you'll get the option of Internet mail account or personal email setup rather then enterprise . So please call or contact your Carrier .
01-26-2014 10:16 AM
Sorry... But all BlackBerry push email services route through our Carrier's server , so if you want to enjoy those emails services or integrate any personal email account then you have to enable such specific data plan as already suggested.
Your profile shows that you're using a PAYG sim , some carrier do offers BlackBerry services even on a PAYG account , so call your Carrier to confirm it.
There are some third party browser like Opera which you can use to view your email over wifi , but its not the same as BlacklBerry push emails . IMO you should add BIS to use all services of BlackBerry and get the most of it
01-26-2014 01:15 PM
I appreciate your answer and thank you so much. i will call theme but i dont think that they can do anything for me.
i thought that i can use this phone as easy as other phones (like apple) but its not.It doesn't matter i will deal with this.
Thank you again for your replys