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BlackBerry® OS Smartphones

Posts: 43
Registered: ‎12-29-2012
My Device: PRIV
My Carrier: AT&T

E-mails garbled when forwarded or replied to

When I forward or reply to most e-mails that appear on my phone under the Yahoo e-mail in box, they end up looking like what is at the end of this message when received by the other party.


I have tried the master re-set, tried selective re-store and even complete re-store but the problem still persists.  I can send and forward on line with laptop or PC.  The back-up always say corrupt but even when I selectively restore just sounds and contacts it is the same.  


It does not happen to g-mail and has not happened to my work e-mails since I switched to the BB Enterprise Server earlier this month.


Recommendations?  (have had phone for about 1 1/2 years and only had problem for past two months - trying to work it out)


¨  Bob" <rmoldershaw@yahoo.com>

Date: Wed, 30 Jan 2013 17:09:45 +0000
Content-Type: multipart/alternative; boundary="part3437-boundary-311271322-514912383"
MIME-Version: 1.0

Content-Transfer-Encoding: base64
Content-Type: text/plain; charset="utf-8"




Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: E-mails garbled when forwarded or replied to


I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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