Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Regular Contributor
Posts: 67
Registered: ‎12-08-2010
My Device: torch 9800
My Carrier: optus

EMAIL PROBLEM!!!!

i cant receive emails on my blackberry device at all i have sent service books and deleted the account and re set it up but it still doesn't work!!! any solutions ??? 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: EMAIL PROBLEM!!!!

We'll start with the simplest of questions: Do you have a BlackBerry data plan with your carrier?  A data plan and a BlackBerry data plan are two different things.  Is yours a BlackBerry data plan?


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Regular Contributor
Posts: 67
Registered: ‎12-08-2010
My Device: torch 9800
My Carrier: optus

Re: EMAIL PROBLEM!!!!

yes i am on a blackberry data plan. my carrier provides me with email, push email, IM and messaging

Posts: 95,110
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: EMAIL PROBLEM!!!!

Helen, did this work correctly before on this device, and just lately stop working?

 

If so:

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code