Hello...apologies for the delayed reply...hopefully you have already resolved this, but just in case!
Please expand on your situation. "I have tried everything" does not tell us anything useful to help guide you. For instance, what do you try (exactly, step by step)? What exactly happens at each step of what you try? Are there any error messages presented? If so, the exact and complete content of those would be most helpful indeed.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.