Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-21-2011
My Device: bold 9900
My Carrier: Glo Nigeria

ERROR 507 ON BOLD 9900

my bold 9900 shows error 507, i need advice on how to download device software version 7 for it because the desktop manager 6.1 i have isnt working at all. send your replies to email; goseng2u@yahoo.com.

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: ERROR 507 ON BOLD 9900

You can download the software from any one of these carriers:




Then to install on your device, just follow the instructions below:


On your PC, navigate to C:\Program Files\Common Files\Research in Motion\AppLoader. Delete the file at the bottom called vendor.xml.

Connect your device.

In that same folder as above, there's an executable file called Loader (has a little phone next to it). Double click on that and it will start loading your OS.

*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."
New Member
Posts: 1
Registered: ‎04-07-2013
My Device: 9900
My Carrier: Vodacom

Re: ERROR 507 ON BOLD 9900

I did that and it said the following : the blackberry desktop software for the device that you have connected to the computer. Contact your wireless service provider or system administrator
New Contributor
Posts: 2
Registered: 4 weeks ago
My Device: 9900
My Carrier: 03076428594

Re: ERROR 507 ON BOLD 9900

my handset showing a messege that error 507 fpr furtherinformation,please wait: so tell me what i should do to solve my set problems ???

Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: ERROR 507 ON BOLD 9900

Hi and Welcome to the Community!

Here is a KB that discusses that error:

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................