09-12-2008 09:09 PM
I´ve a problem during installation blackberry desktop soft 4.2.2 on a windows vista system (Toshiba Satellite)
I´ve succesfully installed the application on a W-XP older System, ut i need to work on a vista PC.
(sorry by mi english, i´m from spain)
My spanish blackberry and mobile provider called ORANGE has told me that tehy don´t give support about blackberry software.
The error message i received:
"There is a problem with this windows installer package. A script required for install to complete could not be run. Contact
your support personnel or package vendor. Custom action RIM_InstallOptionalITAdminFiles script error -2146827859, Error de
Microsoft VBScript en tiempo de ejecución: El componente ActiveX no puede crear el objeto: "Scripting.File..."
I´ve been using a 8700 Blackberry for 2 years, recently i´ve adquired a 8820, but if i can´t install and use correctly the software in 5 days, i will change blackberry for nokia for all my company, because i don´t know what else can i do!!
Please help me!!
I could explain this problem much better in spanish if possible.
Thanks in advance.
09-14-2008 12:46 PM
there can be two explanations about that.
1) you need to decompress the installation file on your desktop and then run the installer from there.
2) there is a script library missing on your Windows Vista
For 1) please read here :
For 2) please read here :