04-06-2013 04:27 PM
04-09-2013 01:49 PM
Welcome to the support community!
Can you please verify which model of BlackBerry smartphone and what model of BlackBerry Device Software you are currently using? Here is how to check: "How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone" KB23393
Just to verify, are you receiving this message when accessing BlackBerry World from your BlackBerry smartphone or from a computer browser?
The steps in the following KB article may assist with this issue. "When attempting to update the BlackBerry App World storefront via the BlackBerry Browser the following error is displayed. "Sorry your session has expired. Please close all of your browser windows and then return to the welcome page to start again"" KB32113
I look forward to your response.
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