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BlackBerry® OS Smartphones

New Contributor
Posts: 7
Registered: ‎09-24-2010
My Device: Not Specified

ERROR the requested URL could not be retrieved


I have 2 Blackberry handhelds working on the same BES server.

A 8320 handheld OS 4.5 working properly when i connect a web page  via Blackberry Browser but a 9900 handheld OS 7.0 giving the error below. Is there a solution for this error?

The requested URL could not be retrieved
While trying to retrieve the URL: my url
The following error was encountered:
Unable to determine IP address from host name for my url.
 The dnsserver returned:
Server Failure: The name server was unable to process this query.
 This means that:
The cache was not able to resolve the hostname presented in the URL.
Check if the address is correct.
Your cache administrator is webmaster

Super Contributor
Posts: 301
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

Re: ERROR the requested URL could not be retrieved

try to send service books, go to setup > email account > internet email account > press BB button > service book > send service books

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