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New Member
Posts: 1
Registered: ‎10-08-2008
My Device: Not Specified

Ear piece

I just recently began having problems with my BlackBerry Pearl.  I cannot hear anything from the phone ear piece.  The person on the line can hear me, but I can't hear them.  The only way I am able to use my phone Is by using the speaker phone system.  Can someone help me with some information as to if this is a problem that can be fixed, or do I need to trash the phone...  Or if BlackBerry have some kind of program that replaces or repairs the phones.  I'm on the AT&T network, but I know they will pretty much say they can't help me with this problem.   Thanks for any help that you can provide..

Brokout99@aol.com 

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Ear piece

Greetings, and welcome to the BlackBerry.com Support Forums.

 

Honestly, if your device is not under the one year warranty of ATT, probably you won't get much help from them.

 

First, I suggest that you remove the battery of the device and reinsert to reboot the BB. Try the earpiece again. If it remains non-working, think of repairing it through a shop like www. horizonwirelessonline.com, or replacing the handset altogether.

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New Contributor
Posts: 3
Registered: ‎10-08-2008
My Device: Not Specified

Re: Ear piece

I am having the same problem, I have removed and reset the battery but it keeps happening...  I hope someone can figure this out soon....
Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: Ear piece

This has happened to a lot of people after opening a message with sound attached. Unfortunately I don't know a permanent fix. The only solution is to pull the battery. That is until you open another message with sound. Sorry.
~Lorrie~ Master of All Things Blackberry!
New Contributor
Posts: 3
Registered: ‎10-08-2008
My Device: Not Specified

Re: Ear piece

Thanks for the info Lorriem,  I have been finding the problem in other posts as well, I will keep searching. Hopefully RIM will come up with a solution.
Highlighted
New Member
Posts: 1
Registered: ‎12-14-2009
My Device: Not Specified

Re: Blackberry Pearl Ear piece problem

[ Edited ]

I have a fix for the problem.  I'm going to buy an iPhone and trash the Blackberry Pearl.  I'll never again buy a RIM Blackberry product again.  I'll tell at least 10 other people every month NOT to buy Blackberry products.  Let's boycott this crappy product from a stupid Canadian company that cannot spell QUALITY!