02-10-2013 11:11 AM
02-14-2013 03:09 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding your earphones not disabling the speaker sound on your BlackBerry smartphone.
Does this issue occur with other headphones? If so, please perform a reload or upgrade your BlackBerry® Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
If this process fails to resolve the issue, please contact yoru point of sale for options.
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