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BlackBerry® OS Smartphones

New Developer
Posts: 5
Registered: ‎09-01-2013
My Device: 2013
My Carrier: 2013

Re: Easy guide to troubleshooting the Desktop Manager

I have an issue with updating my mobile software with DM v6.0. when i connect the device DM says update available. When clicked on update if first takes backup and then when it starts the install process, there is an error saying the desktop manager cannot connect to internet please check your connection and try again. I have checked firewall, infact tried with firewall turned off but nothing. I checked this on 3 more computers, excluding my machince literally and all got same error message, on different connected locations. I tried it on another PC, the fifth one, and it worked perfectly smooth. Can you please help me with this. i have been trying to find out a solution for long enough now and cant figure it out. Any help would be highly appreciated.


New Contributor
Posts: 2
Registered: ‎11-26-2013
My Device: 9900
My Carrier: tim

Re: Easy guide to troubleshooting the Desktop Manager

 Hi ererybody,

i must configure blackberry sinc. with a windows 7 pc with outlook 2010 std

I can't find my profile outlook in blackberry software.


Can you help me?


thank you



Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Easy guide to troubleshooting the Desktop Manager

Thank very much information.


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Regular Contributor
Posts: 83
Registered: ‎03-27-2014
My Device: z-10
My Carrier: blackberry

Re: Easy guide to troubleshooting the Desktop Manager

i have troubleshoot my problem by this post!!