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Regular Contributor
Posts: 68
Registered: ‎09-06-2010
My Device: BOLD 9650
My Carrier: SPRINT

Re: Easy guide to troubleshooting the Desktop Manager

 Can you tell me exactly where to find BB DM 6.1.0  I see a few archives or sites that try to install spyware, taskbars, etc and I cant fine a clean install anywhere. BB do longer offers it  

Thanks

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Easy guide to troubleshooting the Desktop Manager


PETERPNYC wrote:

 Can you tell me exactly where to find BB DM 6.1.0  I see a few archives or sites that try to install spyware, taskbars, etc and I cant fine a clean install anywhere. BB do longer offers it  

Thanks



Hello,

 

Here are two sites I know of...since I can't know which you've already tried, apologies if these are redundant:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Regular Contributor
Posts: 68
Registered: ‎09-06-2010
My Device: BOLD 9650
My Carrier: SPRINT

Re: Easy guide to troubleshooting the Desktop Manager

thanks for the quick response . Has anyone ever seen the advanced fields mapping of contacts with the name, First and last , plus company name grayed out? Therefore making it impossible to change.

I dloaded unistalled reinstalled 2 x and can't figure it out. Going back to VER 6 . 1 . 0
I assume in second link you sent 610 stands for 6.1.0.
Thanks again. Re the luck I think I will need it
New Contributor
Posts: 4
Registered: ‎04-18-2011
My Device: Curve 9330
My Carrier: US Cellular

Re: Easy guide to troubleshooting the Desktop Manager

My desktop manager software will not run at all. When I click it I see a message which says blackberry desktop software has stopped running. The fact it, it won't even start running. I installed and reinstalled the software and it will not run. Widows Vista premium.

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Easy guide to troubleshooting the Desktop Manager


jrclen wrote:

My desktop manager software will not run at all. When I click it I see a message which says blackberry desktop software has stopped running. The fact it, it won't even start running. I installed and reinstalled the software and it will not run. Widows Vista premium.


Hello!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎11-28-2012
My Device: Bold 9930
My Carrier: Verizon

Re: Easy guide to troubleshooting the Desktop Manager

here are the details of the error message i get when opening desktop mgr in Win7.  I have clean un-installed, re-installed etc.  Nothing seems to work, any suggestions?

 

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: rim.desktop.exe

Problem Signature 02: 7.1.0.32

Problem Signature 03: 4ffd97ce

Problem Signature 04: mscorlib

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4ef6c7cc

Problem Signature 07: 1b2b

Problem Signature 08: c

Problem Signature 09: System.IO.FileNotFoundException

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

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New Contributor
Posts: 4
Registered: ‎04-18-2011
My Device: Curve 9330
My Carrier: US Cellular

Re: Easy guide to troubleshooting the Desktop Manager

I tried the clean install, reinstall, multiple times. No luck. The strange thing is, it used to work just fine on this computer and it runs fine on a nearly identicle Dell Laptop containing the same softward. I will try to download and install an older version to see if that might help.

Developer
Posts: 44
Registered: ‎01-20-2012
My Device: playbook
My Carrier: nessuno

Re: Easy guide to troubleshooting the Desktop Manager

thanks
If I helped you click (LIKE) thanks
Visitor
Posts: 1
Registered: ‎01-12-2013
My Device: 8520
My Carrier: gugulethu

Re: Easy guide to troubleshooting the Desktop Manager

Hey I don't have a disk and I can't download desktop manager on my phone is there any alternative way I can downloading it or a websites that can help me do that
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Easy guide to troubleshooting the Desktop Manager

hello makanhlali,

please explain what you want to do exactly.



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