05-02-2013 03:01 PM
Blackberry - Edge - 8310 - ATT
I've been having a problem for some weeks with my Blackberry shutting off by itself. This mostly occurs when I'm trying to access the internet but has occurred at least once while I was trying to read my email.
Since this is an old model, purchased in 2010, I am curious if it may be a Battery problem?
Or has something gone wrong inside the Blackberry itself?
When this happens, I have to pop the battery out and reincert it. Sometimes it starts up to lthe og in page and sometimes it turns itself off again. The battery charge amount also skips around upon restart, i.e. 4 bars prior to problem, 1-2 or in th red upon restart.
Very frustrating and help would be appreciated. Thanks,
05-03-2013 11:57 AM
Hi and Welcome to the Community!
It is possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
If the test result is that the BB is the problem, then I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!