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New Member
Posts: 1
Registered: ‎05-02-2013
My Device: Curve - 8310
My Carrier: ATT

Edge - 8310 Turning Off By Itself

Blackberry - Edge - 8310 - ATT

 

I've been having a problem for some weeks with my Blackberry shutting off by itself.  This mostly occurs when I'm trying to access the internet but has occurred at least once while I was trying to read my email.  

 

Since this is an old model, purchased in 2010, I am curious if it may be a Battery problem? 

Or has something gone wrong inside the Blackberry itself?

 

When this happens, I have to pop the battery out and reincert it.  Sometimes it starts up to lthe og in page and sometimes it turns itself off again.  The battery charge amount also skips around upon restart, i.e. 4 bars prior to problem, 1-2 or in th red upon restart. 

 

Very frustrating and help would be appreciated.  Thanks,

Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Edge - 8310 Turning Off By Itself

Hi and Welcome to the Community!


It is possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

 


 

If the test result is that the BB is the problem, then I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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