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New Contributor
Posts: 7
Registered: ‎01-01-2013
My Device: Blackberry curve 9330
My Carrier: Verizon

Email Account Help

My blackberry curve does not sync with my email, it uploads new messages even if I've read them and deleted them from a computer. At work my phone stays off and when I leave I turn it on. All my emails upload, or when I'm on my Ipod touch and I delete or read an email then I go to my phone it does not update. Is it just the phone?

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Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Email Account Help

Hello,

 

All synchronization is between your BB and your email server...what you do on your computer is not relevant, unless it too is synchronizing to your email server. Functions between the BB and the server are governed by this KB:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

Since the BIS service is carrier/BlackBerry hosted and not on the BB itself, it will dutifully queue up things it needs to synchronize to the BB even while the BB is switched off, and it will "catch up" once the BB is switched back on.

 

Functions between your computer and your email server are governed by whatever your interface is on your computer.

 

Good luck!


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