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03-08-2013 02:22 PM
I recently replaced my bold 9700. I want to re-connect my gmail account and when I go in to Setup > Email Accounts and tap/click on Email Account, it does nothing. I have previously used this feature to add/amend email details. It allows me to click on Enterprise Account, but when I click on Email Account nothing happens.
Have rebooted device a couple of times and get the same problem. Any ideas???
Solved! Go to Solution.
03-08-2013 02:41 PM
Hi and Welcome to the Community!!
After any updates, or just when things go crazy with email, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you might try going, via your BB browser, to this URL:
Otherwise, you should contact your mobile service provider for formal support.
03-08-2013 03:37 PM