01-01-2013 12:50 PM
hello, i am currently using Blackberry 9790
and i am having trouble in finding the "Email Accounts" menu in Setup, it is just not there
i was using the 18.104.22.1683 then i upgraded it to the latest OS 22.214.171.1246
the menu appeared after I upgraded it at first
but after I restarted the device it was gone again like before
Do anybody ever have this problem or is it just me?
Can anybody help?
01-01-2013 01:43 PM - edited 01-01-2013 01:59 PM
Welcome to BlackBerry Support Forums
As you have updated your device software please try those steps :
On your homescreen go to Options > Device > Advanced System Setting > Host Routing Table > Press the Menu key > Register Now. Once you recieve the registration message on your message box perform a battery pull restart like this device powered On remove the battery wait a min. then re-insert it back .after reboot see if you are able to view your Email Accounts in Setup option.
KB00510 : How to register a BlackBerry smartphone with the wireless network
Inaddition you can Resend your Service Book:
KB02830 Send the service books for the BlackBerry Internet Service.
01-01-2013 02:54 PM
01-01-2013 09:00 PM
And if you have the correct data plan, you can head to blackberry.com/integrate from the device and try to setup the email from there.