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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-01-2013
My Device: 9790
My Carrier: XL

Email Accounts Doesn't Show in Setup

hello, i am currently using Blackberry 9790

and i am having trouble in finding the "Email Accounts" menu in Setup, it is just not there

i was using the then i upgraded it to the latest OS

the menu appeared after I upgraded it at first

but after I restarted the device it was gone again like before


Do anybody ever have this problem or is it just me?


Can anybody help? 



Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email Accounts Doesn't Show in Setup

[ Edited ]

Hi revoclub


Welcome to BlackBerry Support Forums



As you have updated your device software please try those steps :


On your homescreen go to Options > Device > Advanced System Setting > Host Routing Table > Press the Menu key > Register Now. Once you recieve the registration message on your message box perform a battery pull restart like this device powered On remove the battery wait a min. then re-insert it back .after reboot see if you are able to view your Email Accounts in Setup option.


 KB00510 : How to register a BlackBerry smartphone with the wireless network


Inaddition you can Resend your Service Book:


KB02830 Send the service books for the BlackBerry Internet Service.



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Guru II
Posts: 22,018
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Email Accounts Doesn't Show in Setup

This assumes you have a BB data plan on your account with XL.

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Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Email Accounts Doesn't Show in Setup

And if you have the correct data plan, you can head to blackberry.com/integrate from the device and try to setup the email from there.

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New Contributor
Posts: 2
Registered: ‎01-29-2015
My Device: BlackBerry Bold 9790
My Carrier: BBB9790EdyLick

Re: Email Accounts Doesn't Show in Setup

Check your Internet connection first.