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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-06-2012
My Device: Bold 9900
My Carrier: Vodafone

Email Accounts

I am trying to add email accounts to my Bold 9900. After going to set up and email accounts I am receiving the message 'Your device had a problem connecting to the server' with the options of 'retry' or cancel'. I am unable to get past this stage. What am I doing wrong? I have connection to wireless broad band and my mobile provider. S.

Forums Veteran III
Posts: 3,803
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Email Accounts

Go to this link from your phone:  mobile.blackberry.com
On that page, Scroll to Communicate, click on Email, choose the type of email account and setup your email from there.


Also verify that you have a blackberry data plan on your account.

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Posts: 10
Registered: ‎04-06-2012
My Device: Bold 9780
My Carrier: DTAC

Re: Email Accounts

maybe try restarting it or browse the web to check if your data service is really working. Best