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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎01-24-2012
My Device: 9800 torch
My Carrier: Vodaphone
Accepted Solution

Email Brain-Ache!!!

Hi all, please help!


Had a screen problem with my original Torch 9800,,backed up info and was given a new one in exchange,great.

Re-sync all details, fine except....Every time I try to set my g mail up it asks for user name and password,which I KNOW is correct as I can access elsewhere.But wont set up.So I try just username and go to "forgot password,"then It says it has sent reply to my phone, but nothing arrives.It seems my username and password won't send or are blocked from going any further??.Any answers would be greatly appreciated.


Regular Contributor
Posts: 84
Registered: ‎01-19-2012
My Device: Torch 9800

Re: Email Brain-Ache!!!

You can contact your carrier BB support and have them give you your user id and reset password. Just give them your email address and they can search the BIS webclient to verify your information

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Brain-Ache!!!

Try this... using the browser of your device, go to mobile.blackberry.com

Scroll down to Communicate and then to email.

Click to setup your Gmail.


Let us know if that works.

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New Contributor
Posts: 2
Registered: ‎01-24-2012
My Device: 9800 torch
My Carrier: Vodaphone

Re: Email Brain-Ache!!!