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New Contributor
Posts: 2
Registered: ‎02-08-2011
My Device: Blackberry Bold 9700
My Carrier: Tmobile

Email Does not update properly

I currently have two personal email accounts linked on my Blackberry.  When I read an email on my blackberry and later log on to my personal email accounts through a computer, those messages show up as read - which is correct.  However, if I read emails or delete emails in my email by logging in through the computer, my blackberry does not update to show the emails as read or deleted.  I had a Blackberry Pearl prior to this and it worked fine.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Does not update properly

It is dictated by your type email account (IMAP vs. POP) and your email server.

 

http://www.blackberry.com/btsc/KB05133



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New Contributor
Posts: 2
Registered: ‎02-08-2011
My Device: Blackberry Bold 9700
My Carrier: Tmobile

Re: Email Does not update properly

[ Edited ]

Thanks! I checked out the link and both of my email accounts (Yahoo and Gmail) are eligible for all reconcilations. I'm not sure why it is not reconciling though.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Does not update properly

It can take up to six hours (supposedly) for the "server to handheld" read and delete reconciles to take place.

 

The servers could be slow. Give it another day and please post back here if they are not deleting or showing as read on the handheld.

 

If not, you might want to do this:

  • On the BlackBerry, go to Options > Advanced > Service Books and delete EACH of the service books related to your email accounts, you will see a [cimime] and [cical] service book for each email account. Delete each.
  • Then,Do a simple reboot on the BlackBerry in this manner:  With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
  • Now, if on reboot your email does not begin flowing or working within 20 minutes,

On your BlackBerry device, go to:


1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402


Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.



From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 64
Registered: ‎10-19-2010
My Device: Bold 9700

Re: Email Does not update properly

@JSanders
My email on bb 9700 never get updated, and I thought there was no solution, I must mark them open if I read on computer first. This is odd but I think I can't do nothing.

If I follow steps above, will this work?

Thanks