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Regular Contributor
Posts: 52
Registered: ‎10-05-2010
My Device: Torch 9800
Accepted Solution

Email Icon not appearing.

I have 3 email accounts on my Torch. They all were working until I installed Kaspersky end Point for Blackberry, now only 2 of them are appearing. The 3rd on is still on the blackberry, but there is no icon for it. I do a search for it and I can find it, but it is greyed out (kind of transparent) and I can open it, but I can't get the icon to appear anywhere. I've tried a battery pull but that didn't help. Any ideas? Thanks.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email Icon not appearing.

Did you hide the icon? You can show all on the home screen if that is the case.

Antivirus? Um why do you need that? There has not been a virus on a  device yet.

 




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Regular Contributor
Posts: 52
Registered: ‎10-05-2010
My Device: Torch 9800

Re: Email Icon not appearing.

I didn't purposely hide it. If I did hide it some how, how do I unhide it?

 

I know I don't need an antivirus, but I got a free (beta) copy and figured I'd play with it for a bit, but it dosen't work too well on the torch, so I think I'll remove it.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email Icon not appearing.

On home screen press  button and choose unhide or show all. That will show all icons.

I have not used AV on a  yet and we have many users here.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
Regular Contributor
Posts: 52
Registered: ‎10-05-2010
My Device: Torch 9800

Re: Email Icon not appearing.

Thanks, that solved it.