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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-17-2013
My Device: bold 9900
My Carrier: t-monile

Email Messages


I am using gmail as my email provider on my phone. I have set it up so my emails would be kept forever on my device, but they are being deleted after 30 days.

I have tried to change the settings and reset some of them, but nothing helps, I can't keep emails on my phone for over 30 days. I have seen friends using this phone with setting choices like mine who are able to keep their emails for much longer...

Any ideas ? ?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Email Messages

Hey gzaldin,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


This KB article will explain why this is happening: www.blackberry.com/btsc/KB32557


Let me know if you have any more questions.





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