12-09-2012 05:49 PM
My email accounts on my phone disappear and when I go into set them up, I only get the enterprise email option. If I pull my battery a couple times and the phone resets, then it will work. Anyone know why this is??
12-09-2012 06:42 PM
Hi and Welcome to the Community!!
At a point when you have the Personal/Internet email option showing, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you may have some issues at the OS level...and a clean OS reload may be necessary. Let us know if you want to pursue that as we have plenty of good procedures to provide you to accomplish that.