12-12-2010 10:25 PM
I have the same problem setting up my email address! I cannot fine the solution either!
I originally had 2 options for the set-up of email set-up. Now I only have "use a work email with BlackBerry Enterprise Server"
Does any body know how get the second option back "I want to create or add an email address"
Kind regards Lindsey
Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
10-03-2011 10:40 AM
My email setup application is giving me a message"Your device encountered a problem with this application's server". That is, I can't seem 2 setup my email accounts.
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.