Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Hall of Famer III
Posts: 57,543
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email Setup Wizard

 


lindseyMGP wrote:

Hi

I have the same problem setting up my email address! I cannot fine the solution either!

I originally had 2 options for the set-up of email set-up. Now I only have "use a work email with BlackBerry Enterprise Server"

Does any body know how get the second option back "I want to create or add an email address"

 

Please help!!

Kind regards Lindsey


Hi and Welcome to the Forums!

 

 

 

To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.



http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F

 

 

Good luck!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎10-01-2011
My Device: BlackBerry Torch 9800
My Carrier: Tigo tanzania and Vodacom tanzania

Re: Email Setup Wizard

Hi all,
My email setup application is giving me a message"Your device encountered a problem with this application's server". That is, I can't seem 2 setup my email accounts.
Hall of Famer III
Posts: 57,543
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email Setup Wizard


g-mania wrote:
Hi all,
My email setup application is giving me a message"Your device encountered a problem with this application's server". That is, I can't seem 2 setup my email accounts.

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎11-27-2012
My Device: Storm - 9550
My Carrier: BTC

Re: Email Setup Wizard

Download the BlackBerry Desktop software on your cpu then connect your ph to cpu. Select applications, look for e mail setup then update