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New Contributor
Posts: 3
Registered: ‎01-03-2012
My Device: Tour 9630
My Carrier: Sprint
Accepted Solution

Email Setup

I am trying to add a new email account but my device is saying that my user name and password are not working.

 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Email Setup

Can you login OK from the emails website?  (gmail, yahoo, etc)  Don't forget, you have to use the alt key if your password has a number in it!  What email service are you trying to use?

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 3
Registered: ‎01-03-2012
My Device: Tour 9630
My Carrier: Sprint

Re: Email Setup

I can login just fine with my email's site. I am just trying to add my gmail acct to my BB and when I go to email setup it is not taking my BIS user name and password.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Email Setup

Gotcha!

Try this:

from your phone, go to:  mobile.blackberry.com
On that page, Scroll to Communicate, click on Email, Click on Integrate now under gmail and follow the prompts.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎01-03-2012
My Device: Tour 9630
My Carrier: Sprint

Re: Email Setup

Worked like a charm. Thanks!!!!!