Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎05-29-2013
My Device: BB STORM 2
My Carrier: lebara

Email Setup

Hi,  i have a BB storm 9520 .I am not able to add any email account as it only gives me one option to select i.e. i want to use a work email account with a blackberry Enterprise Server . how can i add my other email account such as hotmail etc

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Email Setup

Hi and Welcome to the Community!

Legacy (pre-BB10) Devices: To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc). With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

BB10 Devices:With the advent of BB10, BIS (BlackBerry Internet Service) is no longer used. Rather, a full on-device email client exists, which can integrate nearly all internet-facing email services (POP, IMAP, EAS). Special exceptions exist:

  • BES - BlackBerry Enterprise Service. If you are on BES, you need to work with your BES admin.
  • OWA - Outlook Web Access. OWA cannot be directly integrated into a BB10 device. However, usually the OWA admin can enable Exchange Active Sync (EAS), with which the BB10 device can communicate.

If you have a "hosted" (e.g., @carrier, @bb, etc.) email account, you are allowed one year of forwarding, which cannot be extended. You will need to migrate all services (auto-emails you receive, registrations to BBID, AppWorld, etc.) that are using that email account over to one that is not hosted (e.g., Gmail, Yahoo, etc.). See this KB for additional information:

  • KB33260 BlackBerry (hosted) email address forwarding for BlackBerry 10 OS

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................