Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-16-2013
My Device: bold 9700
My Carrier: airtel kenya

Email Setup


hi can any one help since we changed our server i can no longer

send or recieve emails been trying for a week  to rectify but nothing. getting errors that user name and password not vaild OR server not available.



Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Email Setup

Hi tishcity and welcome to the BlackBerry Support Community Forums!


Did you have your BlackBerry smartphone activated on a BlackBerry Enterprise Server (BES) or were you using the BlackBerry Internet Service (BIS) to send and receive email?


If you were using BIS, you will have to delete and re-integrate your email account.  When changing the email server, the settings will no longer be configured correctly in your BIS account.






Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!