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Visitor
Posts: 1
Registered: ‎11-29-2012
My Device: 9780
My Carrier: Sprint

Email Trouble

I stopped receiving emails from my Blackberry which I synced to my outlook exchange account. I have the Enterprise Service linked to my email account. I have contacted the BES administrator at my organization, go a new password, registered, got confirmation that " Your handheld has been registered with the wireless network." Have contacted my provider Sprint and they said it has to do with my Enterprise account.

I even added my email as an internet address only to be receiving double emails, Later deleted that account, still nothing works. I need help please.

Thanks.

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Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email Trouble

Hi and Welcome to the Community!

As a BES-enabled device, only your BES admins can resolve this. They must do so, and can ask other BES admins for guidance in the BES-specific section of this site.

But, as the end user, there really is nothing you can do...the BES admins control, well, everything.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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