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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎05-27-2011
My Device: 9330
My Carrier: Sprint

Re: Email Update Messes Up Phone

This worked for me thank you very much.

New Member
Posts: 1
Registered: ‎06-16-2011
My Device: Bold 9700
My Carrier: o2

Re: Email Update Messes Up Phone

i use a bold 9700 and i too have fallen foul of the email update.


i was on v6.0.0534 platform the email update led to a crash and freeze requiring the reinstallation of the OS. 


I too used a mac and BB desktop to reinstall ALL!! the languages and input (you'll see it in the applications list on BB desktop) once these were installed. I tried email setup again. Again it promted the update and this time installed with no hitch. it does require a reboot after and its takes a while.


now email setup works and you can edit accounts like before.


now to remove those languages i dont need!! 


thanks to everyone for supporting eachother!!! still heard nothing from o2 or RIM

New Contributor
Posts: 4
Registered: ‎06-25-2011
My Device: Torch 9700

Re: Email Update Messes Up Phone

I am yet another customer who was being driven mad with this situation. I reinstalled V6 onto my bb torch 5 times trying to find a way to set up my email.  Each time the email setup wanted to install the upgrade and each time it failed.....until I switched OFF my wifi and then the software was delivered via 02 and then it worked!!! Yippeeeeee . Hope this works for you too,