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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎11-12-2011
My Device: Blackberry Torch 9800
My Carrier: Bell

Email account configuration

A friend gave me his Toch 9800.  He cleaned it so it suppose to be like a new one.  Now I want to set up my personal email account but I only have the enterprise email option in the set up menu.  How can I get the option of personal email account ?

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Hall of Famer III
Posts: 57,201
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email account configuration

Hi and Welcome to the Community!

 

First, follow all steps in this KB. Be 100% positive that your friend truly completed all of their steps:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Next, be sure you are subscribed to a proper data plan from your mobile service provider:

With the proper data plan, Personal will be added to that email setup screen.

 

Good luck!



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