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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-06-2013
My Device: Bold 9790
My Carrier: Vodafone

Email account set up issue

Hi I am having issues with setting up my work email account. When I go to setup > email accounts and type my email address and the activation password issued by blackberry, I get the following messages:

'your device had a problem connecting to the server' when I press retry, I get this message 'Invalid email address or password'


I have been able to set up the same account on the same device before, but I had to wipe the device. Since then I have requested and received new activiation password from Blackberry and it now doesn't work


Any help would be greatly appreciated



Posts: 20
Registered: ‎06-05-2013
My Device: Bold
My Carrier: None

Re: Email account set up issue

Depends on what kind of email it is - it might be the "port" info that needs to be changed. 


Try to get a new password and reset it?


Or maybe a good ol battery pull if you haven't done so already.