12-11-2012 04:06 PM
12-19-2012 02:16 PM - edited 12-19-2012 02:18 PM
Welcome to the BlackBerry Support Community.
If your son no longer has access to the email account he used to setup the BlackBerry ID and he does remember the password, he can reset the email address by following the steps in this KB article. "How to change or update a BlackBerry ID username on a BlackBerry smartphone" http://bbry.lv/VkcrS9
If he doesn't remember the password, he won't be able to recover it without access to the email account. He can create a new BlackBerry ID and change to using it on his BlackBerry Bold 9790 smartphone by following these KB articles.
"How to create a BlackBerry ID" http://bbry.lv/JeCZEx
"How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone" http://bbry.lv/L0U5QX
Hope this helps.
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