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New Contributor
Posts: 5
Registered: ‎11-18-2012
My Device: Torch 9800
My Carrier: Vodafone

Email address required

Hi,

 

I require an official email address to register my complaint.

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Email address required

Hello ashutosh512

 

Welcome to the Community

 

What requires you to have an email?

 

 

Ron 

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New Contributor
Posts: 5
Registered: ‎11-18-2012
My Device: Torch 9800
My Carrier: Vodafone

Re: Email address required

Hi Ron,

 

I want an email address, because I am fedup of the services provided by the Local Service Centre and need resolution for once and all..

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Email address required

Can you let us know what the issue is so that we can try to sort things out?

 

Ron

...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

Blackberry Battery Saving Tips | Follow me on Twitter

New Contributor
Posts: 5
Registered: ‎11-18-2012
My Device: Torch 9800
My Carrier: Vodafone

Re: Email address required

I'm a Blackberry user for more than 3 years now and have already used multiple models of Blackberry. Now, in the end of July I've purchased a BB Torch 9800 model, which is continuous giving me problems of hanging, automatic data deletion, automatic disappearance of App World and now complete rubbing off keypad numbers.

 

I've visited the local service center location as Redington Center, Lucknow, India and they're the most unprofessional people I've ever met in my life.

 

Hence, I'm approaching you for some help in this regard, as I'm totally shocked with the unprofessional approach displayed here and totally can't anticipate the same from such a big brand like Blackberry.

 

Would look forward for your support in this regard.

New Contributor
Posts: 5
Registered: ‎11-18-2012
My Device: Torch 9800
My Carrier: Vodafone

Re: Email address required

Hi Ron,

 

I am awaiting your reply on this..

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email address required

Hello,

Please be aware that this site is a user-to-user community of volunteers. No formal support, escalation, etc. can be received here. Indeed, contractually RIM cannot accept escalations directly from end users...escalations must follow the formal support channels, even if they are not cooperative.

Please check the primary RIM site for contact information for the firm. From what I understand, there is no email address for you to bypass the formal channels as you are requesting to do. But, you may find something different on the primary RIM website.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎11-18-2012
My Device: Torch 9800
My Carrier: Vodafone

Re: Email address required