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Posts: 2
Registered: ‎04-05-2013
My Device: 9800 Torch
My Carrier: Sasktel

Email and BB App World Icons Disappeared on BBTorch 9800

The Email Account icon on the Set Up Tab and the App World icons have disappeared on my Torch 9800.  I cannot seem to reverse them from being hidden, so I assume that they are both gone.  Can I reinstall them so that I can set up a new email account and download apps?

Hall of Famer III
Posts: 58,389
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Email and BB App World Icons Disappeared on BBTorch 9800

Hi and Welcome to the Community!

 

The first step is to confirm/refute your assumption:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

Check very carefully there to see if these indeed are or are not presently installed to your BB.

 

If they are, then for AW make sure you have "Show All" active as well as dig deeply into every homescreen pane and sub-folder.

 

For Email Setup, if it is not there, then re-install it this way:

  • KB14473 How to install an application on a BlackBerry smartphone using the BlackBerry Desktop Software

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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