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New Contributor
Posts: 2
Registered: ‎09-05-2012
My Device: Curve 9320
My Carrier: Orange UK

Email - conflict between PC and phone

If my phone is the first to see a new email then the email is set as read on the server so that when my PC sees the email it does not highlight it as new. However if the PC sees the new email first then both the PC and the phone announce the new email.

 

My email is set up as IMAP on virginmedia mail, which uses Google mail.

 

I am sure that previously both the phone and PC would announce new emails, no matter which one saw it first.

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Email - conflict between PC and phone

try contacting @BlackBerryHelp on twitter
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: Email - conflict between PC and phone

I believe this is working as designed. Sync from the handset to the server is instant (hence why when you read a mail on your phone it is marked as read on the server and your computer.). Sync from the server over read status takes longer, 

Highlighted
Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Email - conflict between PC and phone

honestly,
my phone has been behaving the same way but it doesnt affect me.
Agreeing with @jameas1981 it is probably normal!
again, if you think there is something wrong, contact @BlackBerryHelp on twitter!
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi