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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎01-07-2013
My Device: Style 9670
My Carrier: Sprint

Email credentials

I have had my grad school email on my phone for over a year.  I've gotten a message that my account isn't accessible and that I have to verify my password.  Every time I verify my password, I'm given a message that the password is incorrect.  I am sure I am putting in the correct password.  Any ideas?

Guru II
Posts: 22,025
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Email credentials

Try changing the password on your school email account again and then enter it on the BlackBerry again.

Also, be careful when entering numbers. You must hold the alt key for each number on the BB.

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