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New Contributor
Posts: 2
Registered: ‎11-22-2012
My Device: 9900 bold
My Carrier: mtn

Email deleted with sottware upgrade, forgot bkackberry password



I need Help I have a blackberry Bold 9900, during a software update i lost my email account of the phone.

I cannot remember the password. I also forgot my app world password. I tried to reset the password because i know my security question answer, but the mail goes to my email that i cannot access because i forgot the password.

I cannot add the old email because it requires your app world password.


Is there a way to obtain my email password.'




Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Email deleted with sottware upgrade, forgot bkackberry password

Hello rima24 and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are having difficulties accessing your BlackBerry® ID account.


To clarify, the email address you used you cannot access from a computer? Was it the @carrier.blackberry.net account? 


If so, please contact your mobile provider and ask they open a support case with RIM® support to further investigate.





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