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New Member
Posts: 1
Registered: ‎10-17-2013
My Device: 9850
My Carrier: Nex-Tech

Email incorrect on BB ID PW reset wont work

When I set up my ID, I transposed my email, now I have forgotten my pw & cannot get it to reset per it is trying to send the email to an incorrect email address.  Any suggestions...  I cannot find anywhere to contact BB to get this fixed...

Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Email incorrect on BB ID PW reset wont work

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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