08-15-2010 06:09 PM
What email provider are you using? Are you using Outlook or other application on the PC or are you accesssing the web mailbox directly?
08-15-2010 06:14 PM
Unless something has changed in OS 6 that I'm not aware of, there is nothing that removes all email from the server when it's pushed to the BlackBerry device. Until you delete from both the handheld and mailbox from the device, it should be in both places.
08-15-2010 06:22 PM
We can't help you unless you provide the info requested. Are you using Outlook or other 3rd party application to retrieve your mail on the PC or are you accessing the web mailbox directly using your browser? Can you provide us with more details please?
Are you deleting the mail from your BB? If so, that will delete it from the web mailbox in most cases.
08-15-2010 06:27 PM
i believe it would be a 3rd party application. thru my webmail that i pay for thru godaddy.com. I open sign into my email by going to webmail.mywebsite.com then i sign in. mywebsite isn't actually the name of it but it is any example. my email on the blackberry is set up under the messages where i do not use the browser to retrieve. i have not deleted anything. last night i was on the pc and my email was fine. i don't know if i hit something on the touch screen to cause this or what?
08-15-2010 06:33 PM
Ok, you're not using a 3rd party application to access mail. It sounds like you are accessing it directly through the web mailbox when you log in using your web browser.
When an email hits your mailbox it is "pushed" to your BB device. A copy is left on the server and should not be deleted until you delete the mail from your handheld. You can specify in options for messages whether you want to delete from handheld, mailbox and handheld, or prompt (prompt meaning it will ask you every time you delete an email from the device.)
As I said above, unless something changed in OS 6, the BB system always leaves the message on the server unless you manually delete it.
I don't think your BB is the cause of your missing messages from the server.
08-15-2010 06:35 PM
I have Godaddy provide my email also, through my company domain, similar to your own.
I don't know of anything that would delete all your email on the webmail server at Godaddy. When your email pushes to the BlackBerry, it doesn't actually "download" the email, it just pushes a copy of the email to your BlackBerry device.
Now, on the BlackBerry, there are options to set the deletion of emails on the device to also delete the email from your mailbox at the same time.
Is there anything else you can tell us about your email setup?
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08-15-2010 06:40 PM
OK the last email i got showed up in the inbox on pc but not on blackberry. That was the email to confirm registration to this website. This is definatly worrying me due to the documentation i had in my inbox that has to do with current projects i have open. I understand it should push a copy to the blackberry, but i am not understanding where my entire inbox went on my pc but it is still on my blackberry. all of my sent files on my pc are still there.