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New Member
Posts: 1
Registered: ‎02-26-2011
My Device: Torch 9800
My Carrier: Vodafone

Email marked as READ on Outlook does not appear as READ on Torch 9800

Dear community, I am a1st user of the Blackberry Torch 9800. While most works fine I have a small issue..Any email read (marked open) on Outlook appears still unread on the Black beery..The other way around instead works properly. Synchronization works perfectly (deleting from each side works on the other side). Does anyone know what could be the reason? The BB is using an enterprise server and my colleagues who have other BB products do not have this inconvenience.

Hope to hear from somebody soon.

Many thanks

ds

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email marked as READ on Outlook does not appear as READ on Torch 9800

Hi and Welcome to the Forums!

 

Since this is "Enterprise" email, you need to go see your BES admins for assistance...they control, well, everything. There are separate sections of these forums dedicated to BES admins if they need further assistance.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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