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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎06-11-2008
My Device: Not Specified

Email message rec'd w/ "clean clean document email false false false"

I have my email from a POP account linked with Outlook on my computer.  When I get my email, I will sometimes get a message that says, "clean clean document email false false false," at the beginning of the received email.  When I check the very same email on my computer on Outlook, it doesn't show up.  Is there something with BB that screens emails coming into the phone that causes this?  If so, is there something I can do to keep this from happening/showing up on my BB?  Thanks.

Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: Email message rec'd w/ "clean clean document email false false false"

Have you set up your email as a BIS account (you log onto a website to set up the BB accounts)?

or do you need to leave your PC and outlook and Desktop Redirector running all the time?


it sounds like an Outlook issue running in conjunction with a Antivirus/antispam program.....


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