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Visitor
Posts: 1
Registered: ‎02-21-2013
My Device: Curve
My Carrier: o2

Email messages not being delivered

I am not receiving Emails to my Blackberry. I have received a message advising that to resume service I need to validate my email password. Please advise?

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Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Email messages not being delivered

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB13137 How to re-validate Windows Live Hotmail, MSN, and Bell Sympatico email integrations

While written for specific email services, the process should nevertheless work for any that require revalidation.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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