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New Member
Posts: 1
Registered: ‎10-28-2012
My Device: Blackbery strom
My Carrier: Verizon

Email not receiving

Both work and personal email stopped uesterday. phone, yext, internet and FB all receiving OK.  pulled the battery and rstarted. Can anyone help?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email not receiving

Hello Daylestubbs

 

 

Welcome to BlackBerry Support Community Forums.

 

 

If you have a BIS account then Please try those steps in a sequence to see if that helps :

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back.

 

Try it and let us know if that help.

 

 

 

Prince

__________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
Posts: 5
Registered: ‎11-22-2012
My Device: storm 2 - 9550
My Carrier: suncellular

Re: Email not receiving

hI cAN I ACCESS E-MAIL WITH JUST A WIFI CONNECTION OR SHOULD I NEED A DATA PLAN?

 

THANKS!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email not receiving

 


azeiren wrote : 

 

hI cAN I ACCESS E-MAIL WITH JUST A WIFI CONNECTION OR SHOULD I NEED A DATA PLAN?

 


 

Hi azeiren

 

 

                      For Email service we need BlackBerry Data Plan also known as BIS from our Carrier, Without  BIS it will not allow you to enjoy those  email services.

 

 

 

 

Prince

______________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎11-22-2012
My Device: storm 2 - 9550
My Carrier: suncellular

Re: Email not receiving

Thanks!
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email not receiving

Hi azeiren

 

 

                    You are welcome..... !

 

 

 

Prince

_______________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.