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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-26-2012
My Device: Blackberry Torch
My Carrier: Telus

Email problems/ new update

I just finished the new update for my Blackberry Torch and it erased my emails- fine- but when i go to set them up it only offers enterprise business email and nothing else. I use my emails daily and need them for school contacts but it now has no options for it! Help!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Email problems/ new update

Normally when you have nothing but Enterprise email, you have to do a factory wipe of your device.  However, before proceeding to that step, try typing www.blackberry.com/integrate in your phone's browser.


By the way, you do have BIS (BlackBerry Internet Service) on your account with Telus, right?  If not, don't even attempt my suggestion.



Please post back with your results.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.