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New Member
Posts: 1
Registered: ‎11-27-2012
My Device: 9700
My Carrier: Singtel

Email received on BB but not on laptop

Hi ,

 

I am having some issues with my BB9700. The O/S version is 6.0 bundle

 

There are times when I found email received on BB but somehow was not received when I checked my laptop.

I tried to forward it from BB to my laptop, sometimes can.. sometimes cannot...kind of irritating...

 

Is this a service provider issue or is related to my BB.

 

Thanks

Best Regards..

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Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email received on BB but not on laptop

Hi and Welcome to the Community!

It could be many things...but some details are needed:

1) What email service is this? Gmail or Yahoo or something else? POP or IMAP or something else? Is it corporate/BES?

2) What method on your laptop are you using? Outlook? Some other PIM? Webmail via your PC/browser? Something else?

3) Are you deleting the item on your BB? If so and if deleted item reconciliation between your BB and your email server is enabled, then there may be nothing on the server for your laptop to obtain when it makes it's attempt.

Let's start with those...and see where it leads us.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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